The world around us has changed. The food & beverage industry has changed. The hospitality industry has changed. But will some ways of life change for the better? Will perhaps the restaurant, bar, and hospitality industry come out of the COVID-19 pandemic – even stronger?
HACKING THE NEW NORMAL
Here is What You'll Learn
Hitting the Reset Button
Resets are major undertakings, but a major reset will provide us with a clean start and that’s what this industry needs. The pandemic may have provided us with that once in a lifetime opportunity to do just that.
How to Develop Connection
Those who adopt an approach to connection by investing in a combination of new technologies, digitally enabled experiences, human interaction, and more efficient operations will be the ones who win.
The Shift in Mindset
To achieve success and the profit margins needed to truly win in this industry you need to have the right frame-of-mind. We help you unlock those secrets to a more profitable business.
Having the correct methods of simplification will peel back layers of complexity and create consistency, develop operating capital, enhance your team morale, and more; we break those characteristics down.
The Hybrid Business Model
A hybrid approach to revenue streams and ways to connect throughout the customer journey to deliver award-winning service and memorable experiences will be the new normal.
Change comes from within. When you look at all the ways you can change your business model, especially during crisis, influencing positive but disruptive change must focus on people & acceptance.
ABOUT DOUG RADKEY
Doug impressive career spans more than two decades and includes all aspects of food, beverage, and hospitality development.
Since 2009, Doug has been the President of KRG Hospitality Inc. – an independent consulting agency with 8 regional offices throughout North America focusing on the start-up of epic restaurants, bars, boutique hotels, and more.
He is also a public speaker and columnist for a variety of leading hospitality industry events & publications throughout the world in addition to being the international brand ambassador for ‘Barventory’. Lastly, Doug is the author of ‘Bar Hacks’ – the 250+ page book on Developing the Fundamentals for an Epic Bar in addition to the new book 'Hacking the New Normal - Hitting the Reset Button on the Hospitality Industry' which has been released in January 2021.